At Vento, we are committed to providing the highest level of customer satisfaction. This Chargeback Policy outlines the conditions and procedures for chargebacks related to payments made for our services.

1. Understanding Chargebacks

A chargeback occurs when a customer disputes a transaction with their credit card issuer, leading to the reversal of funds from Vento. Chargebacks are intended to protect customers from unauthorized transactions but can also occur for various other reasons, including dissatisfaction with the service provided.

2. Chargeback Disputes

If you have a concern regarding a transaction, we encourage you to contact our support team at support@ventoplc.com before initiating a chargeback. Our team is available to address any issues or misunderstandings you may have and can often resolve disputes quickly and satisfactorily.

3. Grounds for Chargebacks

Valid grounds for a chargeback may include:

• Unauthorized transactions
• Incorrect billing amounts
• Non-receipt of services

However, initiating a chargeback without first contacting us to resolve the issue may be considered a breach of our terms of service.

4. Consequences of Unresolved Chargebacks

If a chargeback is initiated and upheld without prior communication or justification, Vento reserves the right to:

• Suspend or terminate your account and services without further notice.
• Dispute a chargeback with the credit card issuer by providing evidence of the transaction and the services rendered.
• Pursue legal action to recover any outstanding amounts, including additional costs incurred due to the chargeback.

5. Preventing Chargebacks

To prevent the need for chargebacks, please ensure you:

• Fully understand the terms and conditions of the services you are purchasing.
• Contact our support team if you have any doubts or require clarification before making a payment.
• Retain all communications and records related to your transactions with Vento.

6. Contact Information

For any questions or concerns related to this Chargeback Policy, please contact us at:

Email: support@ventoplc.com